Customer satisfaction is our top concern. When you come to a salon, you expect skilled service, professional attention, and results that meet your needs. However, sometimes an experience might fall short of your expectations.
At Vidao Nails And Spa in Houston, we are dedicated to resolving any issues that arise. If you are dissatisfied with your visit, we encourage you to reach out so we can address the problem. Here’s what you should do if you’re not pleased with your service.
Your Experience Matters to Us
Every client has unique preferences and needs. Because of this, we pay close attention to your feedback and work hard to resolve any concerns quickly.
Your satisfaction is important to us. If the service is not what you expected, we welcome the chance to make improvements.
Step 1: Contact Us Within 10 Days
If you are not satisfied with your nails, please let us know within 10 days of your appointment. This window gives us an opportunity to review the service promptly and fix any problems while your nails are still in the state we last saw them.
Reaching out early helps us help you. If too much time passes, it becomes more difficult to examine and fix the issue.
Why 10 days is important:
- Nails remain as they were after your visit
- We can see and evaluate the problem more clearly
- Corrections are easier to perform
- It shows your concerns are timely
Let us know quickly if you notice a problem. It’s better to discuss it sooner so we can assist promptly.
Step 2: We’ll Evaluate and Suggest a Solution
After you contact us, we will review the details and determine the best way to resolve the issue—this may include a touch-up or a redo at no extra cost if the problem links back to our service.
Here’s what we do:
- Carefully listen to your concerns
- Assess the nails to establish what happened
- Decide on the right solution, whether it’s a minor correction or a full redo
- Arrange a time that fits your schedule
- Work to make sure you are happy with the outcome
We strive to make it right, whether the correction is simple or more involved. Your satisfaction with the finished result is our priority.
Step 3: Talk to Us or a Manager Directly
You can reach our team by phone or speak to a manager when visiting. We are ready to listen and resolve your concerns quickly.
Ways to connect:
- Call our salon directly
- Visit and request to speak with the manager
- Explain your concerns and expectations
- We’ll collaborate with you for the best outcome
Clear communication helps us understand and solve the issue. The more details you provide, the better we can serve you.
Tips to Ensure a Positive Outcome
To help make sure you are satisfied with your service from the beginning:
During your appointment:
- Be specific about your preferences
- Ask any questions if unsure
- Let us know immediately if you have concerns
- Inspect your nails before leaving
After your appointment:
- Follow all aftercare guidelines
- Avoid activities that might affect new polish or enhancements
- Contact us within 10 days if you notice a problem
- Share openly about your expectations and results
Good communication is essential. The more we understand your needs, the better we serve you.
We’re Ready to Assist
Your satisfaction is valuable. If something doesn’t go as expected, we are prepared to correct it. Please contact us if you feel unsatisfied with your service.
📞 Call to book: (713) 451-9553
📍 Location: 14620 Woodforest Blvd, Houston, TX 77015
A commitment to your satisfaction is at the heart of every visit to Vidao Nails And Spa.